Although we are based in the UK, we do ship worldwide. All packages are fully insured within the UK.
Shipping and handling fees:
- UK Delivery for Velvet Cloaks: £14.95
- UK Delivery for Wool Cloaks: £19.95
- UK Saturday Delivery: £29.95
- International Delivery: approx £24.95. Please see below:
To select your delivery area, click Calculate Shipping.
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If you have any queries about shipping, please contact us.
For delivery outside the European Union (EU), your order may be subject to import duties and taxes. These may be levied once the package reaches your country. There may also be additional charges levied for customs clearance and these must be borne by you. Unfortunately we have absolutely no control over these charges and cannot advise what they may be. For further information we advise you to contact your local customs office.
Ready-to-wear cloaks and capes are shipped within 1-3 business days. Orders must be signed for on delivery (in the UK cloaks will be sent by Royal Mail Recorded Delivery).
Bespoke cloaks and capes can take up to 28 days to complete. If you have not received your order within 6 weeks, please contact us directly as there may be a problem with delivery.
The full fee is payable before we ship your item. Where a deposit is payable, we take 50% of the overall value of the order as a deposit, with the full balance payable before shipping. Once the design has been agreed by both parties, the deposit must be paid.
Please note that orders will be shipped when full payment has been received.
Refunds and exchanges
As everything we make is one-of-a-kind, all sales are final. For this reason, please ensure that you give us your correct measurements and design requirements when completing an order form.